Building Human Capital in Tourism and Hospitality

Building Human Capital in Tourism and Hospitality

Perspectives from theory and practice

Edited by Jorge Marques, Joana A. Quintela, Marília Durão and Medéia Veríssimo
Hardback
June 2025
9781800624955
More details
  • Publisher
    CABI
  • ISBN 9781800624955
  • Language English
  • Pages 264 pp.
  • Size 6" x 9"
$140.00
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June
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Career development in the tourism and hospitality industry has attracted greater attention, leading to a higher recognition of the relevance of formal and industry-specific education and training. New career opportunities emerge as new challenges arise, urging for ongoing and renewed debates surrounding higher-level skills and the development and optimization of human capital. Building bridges between higher education institutions, the industry, and other relevant stakeholders - primarily via needs assessment, curriculum design, and monitoring of on-the-job training practices and processes - is critical to promoting the employability of a graduate-level skilled workforce.

This book takes steps toward contributing to higher valuation of tourism and hospitality jobs by:

  • combining theoretical and practical viewpoints from scholars, researchers, and practitioners
  • showcasing challenges and opportunities associated with managing human capital in tourism and hospitality
  • offering critical and reflective perspectives on competencies development, graduate employability, and improvement of human resource management practices.
It will be of interest to researchers, students, teachers, and professionals who want to further explore the area of human capital in tourism and hospitality.

Jorge Marques

Jorge Marques is an Associate Professor in the Department of Tourism, Heritage and Culture of the Portucalense University in Porto, Portugal. He is also a researcher at Research in Economics, Management, and Information Technologies (REMIT) (University Portucalense) and the Centre of Studies on Geography and Spatial Planning (CEGOT) (University of Coimbra). He holds a Bachelor's degree in Hotel Management and a PhD in Tourism, Leisure and Culture, specializing in Tourism and Development. His current research interests cover tourism development policies, destination management and planning, business tourism, hospitality management, digital transformation, and education and training in tourism and hospitality.

Joana A. Quintela

Joana A. Quintela is an Assistant Professor in the Department of Tourism, Heritage and Culture at Portucalense University and a researcher at Research in Economics, Management, and Information Technologies (REMIT). She has held various operational and management positions in the hotel industry in Portugal and abroad. She holds a PhD in Tourism and a Specialization Course in Hotel Management. Her research interests focus on tourism and hospitality, service quality, health, and wellness, emphasizing marketing, sustainability, happiness, and quality of life.

Marília Durão

Marília Durão is Assistant Professor and Head of the Hospitality Management Degree at Portucalense University, Portugal. She holds a PhD in Tourism and a Master's degree in Tourism Planning and Management from the University of Aveiro, and a Bachelor's degree in Tourism from ISAG. She is also a researcher at REMIT - Research on Economics, Management and Information Technologies, and GOVCOPP-UA - Research Unit in Governance, Competitiveness and Public Policies. Her research interests cover human resource management, employment, education and training, well-being, and quality of life at work, and gender equality in the tourism sector.

Medéia Veríssimo

Medéia Veríssimo is an Assistant Professor at Portucalense University and holds a PhD in Tourism and a Master's in Business Management from the University of Aveiro. She is a member of the Research Unit on Economics, Management, and Information Technologies (REMIT) and the Research Unit on Governance, Competitiveness, and Public Policies (GOVCOPP). Medéia has published research on sustainability, digitalization, territorial planning and development, and communication and marketing management related to the tourism and hospitality industry.

Tourism and hospitality; Career Development in tourism; Education in tourism and hospitality; Training in hospitality; Career Opportunities in tourism and hospitality; Challenges in tourism employment; Higher-Level Skills hospitality; Human Capital in tourism; tourism Higher Education Institutions; Needs Assessment in hospitality; tourism Curriculum Design; hospitality On-the-Job Training; Employability in tourism industry; Graduate-Level Skilled Workforce; Theoretical Viewpoints in tourism; Practical Viewpoints in tourism; Competencies Development in tourism and hospitality; Human Resource Management Practices in tourism; High-quality jobs in hospitality